Refunds & Returns Policy

At Luna Hill, everything in our shop is custom-made just for you the moment you place an order. Because we do not keep a physical warehouse of inventory on our hillside acreage, our return process is built intentionally different to keep things simple and low-stress.

Damaged, Defective, or Wrong Items (100% Covered)

If your merchandise arrives damaged, has a printing defect, or if we accidentally sent you the wrong size or item, we will replace it or refund you completely at zero cost to you. What to do: Take a quick, clear photo of the issue and send it to us via our [Contact Page] within 14 days of receiving your package. No return shipping needed: You do not need to deal with the hassle of boxing it up or driving to the post office. Once we verify the photo, a brand new replacement will be rushed straight to your door.

Lost in Transit

If your tracking link stops updating and your package gets lost in the mail, don’t worry. Just let us know within 14 days of the estimated delivery date, and we will have a replacement printed and shipped out to you immediately.

Wrong Size or Changing Your Mind

Because every single apparel item is printed individually upon your request, we cannot offer returns, exchanges, or refunds for buyer’s remorse or ordering the incorrect size.

How to prevent this:
We place a highly detailed, clear size charting grid on every single product page. We warmly encourage you to review those measurements at your own natural pace before completing your checkout. If you have any questions or need a helping hand with an order, please reach out to us.

Transformation cannot be rushed, and we are here to support your journey every step of the way!